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General terms and conditions

providing services of exchanging funds and virtual currencies through SEPA transfer and providing services of purchasing virtual currencies at the points of sale of Slovenská pošta, as . company paralla jsa

Please read the terms of use before using the services at https://paralla.app/ and also before using this website or any service offered here.

By accessing, using and using our services, you agree to the terms of use that apply to that service.

If you do not agree to the terms of use or any of their provisions, do not access the site or use our services.

  1. Subject matter and purpose of the adjustment

These General Terms and Conditions (hereinafter referred to as ” GTC “) of the company paralla jsa , with its registered office at Vysokoškolákov 8556 / 33B, 010 08 Žilina, Company Identification Number: 53 408 454, entered in the Commercial Register of the Žilina District Court, Section: Sja , File No .: 11 / L (hereinafter referred to as the “ Provider ”) further regulate the mutual rights and obligations of the Provider as a service supplier and the client as a service client (hereinafter referred to as the “ Client ”) arising from the provision of cash exchange services (hereinafter the “ Fiat Currency ”) for virtual currencies ( hereinafter referred to as the “ Virtual Currency ”), exchanges of the Virtual Currency for Fiat currency and in the provision of services of exchange of the Fiat Currency for Virtual Currencies at the points of sale of Slovenská pošta, as . through the Provider’s application, as services provided by the Provider to the Client. These GTC are issued by the Provider in accordance with § 273 par. 1 of Act no. 513/1991 Coll. The Commercial Code as amended (hereinafter referred to as the ” Commercial Code “) [1] .

  • The Provider is a legal entity engaged, inter alia, in the provision of services (i) exchange of Fiat Currency for Virtual Currencies through SEPA funds transfer; (ii) exchange of the Virtual Currency for the Fiat Currency through a SEPA cash transfer, (iii) “savings” in the Virtual Currency (ie regular exchange of the Fiat Currency for the Virtual Currency) and (iv) exchange of the Fiat Currency for the Virtual Currency via the Provider’s mobile application places of Slovenská pošta as . (collectively, the ” Service ” or ” Services “).
  • The Provider is not a financial advisor, financial intermediary, financial or investment agent. The provider does not provide collective investment services. At the same time, the Provider is not a payment service provider, does not accept deposits from Clients, does not hold Clients’ funds or leaves a balance or credit of any kind (in Fiat currency or in Virtual currency).
  • These GTC apply exclusively to the provision of the above Services by the Provider. Provision of other services of the Provider is regulated by different general business conditions.
  • The purpose of these GTC is to establish the basic framework of the rights and obligations of the Provider and the Client (jointly as ” Contracting Parties ” or individually as a ” Contracting Party “) in connection with the provision of the Provider’s Services to the Client.
  • It is in the Provider’s interest that each Client read these GTC carefully before concluding the Agreement and that he is acquainted with the individual provisions of the GTC. In case of questions, the Provider is ready to clarify the unclear provisions of the GTC to the Client at any time.
  • The Contracting Parties acknowledge that the purpose of these GTC is not to modify provisions that the Client could not expect, nor to modify “unilateral” provisions that are explicitly unfavorable to the Client. The individual provisions of the GTC are based on the Provider’s previous experience, and the GTC were prepared with the intention that: (i) Clients and the Provider clearly know their rights and obligations and fulfill their obligations in accordance with them; (ii) the Contracting Party has not been harmed by an unjustified request of the other Contracting Party; and (iii) the Provider has been able to standardize and improve its Services and, as a result, increase their quality and reduce their price.
  • The Client accepts that he may use the Services in accordance with these GTC only if (i) he has accepted these GTC; (ii) is at least 18 years old; (iii) has full legal capacity; (iv) all information provided or provided by the Provider at any time in the future is true, current, complete and not misleading; and (v) in the event of a change in any information provided, the Client will promptly notify the Provider of any change.
  1. Concepts
    • In order to further specify the mutual relations on the basis of these GTC, the Contracting Parties have agreed on the definition of certain terms used in these GTC. The following capitalized terms used in these GBTC will have the meanings specified in these GBTC:
    • The Provider is the trading company specified abovethey are parallel
    • The Client is a natural or legal person who has ordered the Services from the Provider.
    • The Contracting Party is the Provider or the Client; collectively referred to as the Parties.
    • The Agreement is an agreement concluded between the Client and the Provider remotely by means of the Provider’s Web Interface or through the Provider’s Mobile Application at Slovenská pošta, as points of sale .
    • The Provider ‘s mobile application is a mobile application used to generate QR codes to identify the Client and his payment at Slovenská pošta, as points of sale . In addition to the Provider’s Mobile Application, the Client may also use the Web Interface, which is paired with the Client’s Mobile Application.
    • The web interface is a software solution of the Provider, through which the Clients use the Provider’s Services, and in which the Clients register and create user accounts for the purpose of using the Provider’s Services.
    • Virtual Wallet is an application that allows you to receive and send Virtual Currencies and monitor their current status on the Client’s account as a user.
    • The Virtual Wallet Address is an alphanumeric identifier identifying the Client’s specific Virtual Wallet. In relation to the Virtual Wallet Address, the Client declares that, for the purposes of executing any transaction, he has provided exclusively the Virtual Wallet Address which he owns and which is under his exclusive and full control.
    • The Provider’s Virtual Currency Address is an alphanumeric identifier identifying the specific Virtual Currency address that the Provider uses to provide the Services.
    • The Virtual Currency is a cryptocurrency determined by the Provider, the exchange of which with the Fiat currency is currently offered by the Provider via the Provider’s Web Interface or Mobile Application. Cryptocurrency is generally a digital asset that serves as a medium of exchange, in which individual ownership records are stored in existing records in the form of a database that uses strong cryptography to secure transaction records.
    • Fiat currency is the official state currency guaranteed by the law of a particular state (or states) and administered by the central bank. For the purposes of these GTC, Fiat is the currency of the euro.
    • Mining (mining) is the process of using cryptographic hash functions to authorize transactions with Virtual Currencies, and Miner is the person who performs such mining.
    • The payment service provider is SPPS, as , with its registered office at: Nám. SNP 35, 811 01 Bratislava, Slovak Republic, IČO: 46 552 723, which provides payment services at the points of sale of Slovenská pošta, as .
  2. Terms of services provided
      1. The Agreement between the Client and the Provider is concluded remotely, electronically, via the Web Interface in the language selected by the Client, or at the points of sale of Slovenská pošta, as , using the Provider’s Mobile Application.
      2. The basic condition for the provision of Services is the registration of the Client; this is done through the Web Interface available here , in which the Client enters the necessary data (username, e-mail address, password and PIN) and creates a user account. Registration is also possible through the Provider’s Mobile Application, which the Client can download at the following link: http://www.paralla.app/#download and install on his mobile device.
      3. The scope of provided Services that the Provider may provide to the Client depends on the level / level of the Client’s subsequent verification. To use the Services, the Client must confirm (verify) the Virtual Wallet Address. By registering, the Client confirms that he has not benefited from any Virtual Currency, which he will exchange for a Fiat currency through the Provider, and at the same time that he has not acquired such a Virtual Currency from Miner .
      4. The Client accepts that he may have established and use only one user account, and only for his own purposes. The client may not provide access to the user account to any other person. The client is fully responsible for all acts or omissions of third parties who use his user account or have had access to it.
      5. The Client is responsible for maintaining the strict confidentiality of information about his user account, including access data, the security of his own Virtual Currency and all activities and transactions he carries out in connection with the use of the Services.
      6. Any disclosure, disclosure or use of login details, including the contents of the user account, as well as parts of this information, may expose the user account or client data to unauthorized third party access or misuse, which may result in loss or theft of the Virtual Currency or Fiat Currency . or other adverse consequences for the Client. In no event shall the Provider be liable for any damage or injury that the Client may suffer as a result of the above or as a result of disclosure or misuse of login details or non-compliance or non-compliance under any notices the Provider sends to the Client. Notwithstanding the foregoing, the Provider does not warrant that it will provide the Client with the above notices or that it will take any further action in this regard.
      7. The Client is obliged to immediately inform the Provider of any unauthorized use of the user account or password, suspicion of misuse of the Client’s login data or user account or of any other breach of security, by e-mail to helpdesk@paralla.app .
      8. The Client agrees that the Client is not automatically entitled to registration. The Provider is also entitled to cancel or suspend the Client’s registration at any time, block all outstanding transactions, reject any new transactions or freeze any of the Client’s funds, especially if (i) there is an increased risk of money laundering and terrorist financing; (ii) breach of these GTC by the Client; (iii) if required by applicable law, an order of a court or other public authority; (iv) if the transaction or other activity of the Client endangers the functioning of the Provider, its good name and reputation; (v) the existence of attempts to gain unauthorized access to the Client’s user account or to provide assistance in such an attempt; (vi) reasonable suspicion by the Provider that the user account or transaction is being used for illegal purposes; (vii) misuse of the Service by the Client, including the opening of multiple user accounts; (viii) the existence of force majeure or operational and technical errors; (ix) if the Client has not made any transaction in connection with the Services for twelve or more consecutive months; (x) if the Provider believes that the Client’s user account is associated with any other user account in which the registration was terminated or suspended due to a breach of these GTC or for any other reason, or there is a suspicion of illegal activities with this account; (xi) if the Client has not provided the information at the request of the Provider or the provided information does not meet the requirements of the Provider; or (xii) if the Provider believes that the use of the user account by the Client or the transaction does not meet the Provider’s tolerance of acceptable risk.
      9. The Provider is not obliged to cancel or suspend the registration or user account to the Client. Claims of the Contracting Parties, which arose before the cancellation of the registration or until the cancellation of the user account, they remain. However, the Client has no right to compensation for damage or other harm caused by cancellation or suspension of registration, account cancellation, blocking of outstanding transactions, rejection of new transactions or freezing of the Client’s funds.
      10. The Client can cancel the registration at any time by sending an e-mail to helpdesk@paralla.app . In such a case, he is obliged to stop using the Provider’s Services. However, the Client acknowledges that the Provider will continue to process the Client’s data in order to prevent money laundering and terrorist financing, in accordance with the Provider’s personal data protection rules.
      11. In case of cancellation of registration resp. user account and subsequent re-registration With regard to the risk of money laundering and terrorist financing and the risk of other illegal activities, the Provider will consider whether to allow such a Client to re-register.

(A) Fiat Currency Exchange Currency Exchange Service

    • The Provider will provide the Client with the Fiat Currency Exchange Service for the Virtual Currency (hereinafter referred to as the “ Fiat Exchange Service ”) on the basis of the following procedure:
      1. The client registers and creates his user account.
      2. The Client shall send to the Provider via the online form a request for the exchange of Fiat currency for the Virtual Currency, stating :, name (business name), possible middle name, surname (in the case of a legal entity , which the Client wants to obtain in exchange, the type of Virtual Wallet and the Address of the Virtual Wallet to which he wants to receive the Virtual Currency on the basis of the exchange (hereinafter referred to as the “ Fiat Exchange Request ”); the scope of the stated data may be changed by the Provider, if necessary;
      3. The Provider will then send the Client a confirmation e-mail of the Fiat Exchange Request with the order number, the Provider’s account number, the payment amount and the variable symbol required to make the payment; this may be preceded by additional verification by the Client depending on the volume of the exchange or other circumstances on the part of the Client according to other provisions of these GBTC;
      4. The Client shall send a payment in Fiat currency to the SEPA Provider’s bank account in the agreed amount with the indication of the variable symbol, no later than within 5 working days from the confirmation of the Fiat Exchange Request; In this context, the Provider does not accept any form of payment other than SEPA transfer;
      5. if the above conditions are met, after crediting the payment in Fiat currency to the Provider’s account, the Provider will send the Virtual Currency to the Client’s Virtual Wallet Address, according to the Determined Exchange Rate (defined below); if the above conditions are not met (ie if the Client does not send a payment in Fiat currency in the agreed amount to the SEPA Provider’s bank account within the specified period), the Provider is not obliged to provide the Fiat Exchange Service and the Client undertakes to pay the fee according to the valid fee schedule published on the website. the registered office of the Provider on the day of breach of this obligation;
      6. in the event of (i) non-compliance with the minimum and maximum limits on the value of transactions determined in accordance with these GBTC; (ii) failure to provide or provide incorrect payment details, or (iii) failure to send a SEPA payment in Fiat currency in the agreed amount and within the specified period to the Provider’s bank account, the Provider will return the received Fiat currency funds to the sender’s account, less EUR : one euro).

(B) Virtual Currency Exchange Service for Fiat currency

    • The Provider will provide the Client with the Virtual Currency Exchange Service for Fiat menu (hereinafter referred to as the “ Virtual Exchange Service ”) on the basis of the following procedure:
      1. The client registers and creates his user account;
      2. Virtual Exchange Service , the Client and his relationship to the bank account to which the Fiat currency will be sent must be verified – for this purpose, the Client must first carry out at least one transaction of the Fiat Exchange Service; The Virtual Exchange service can only be provided when it is confirmed that the Client is the owner of the bank account to which the Fiat currency is to be sent;
      3. The Client sends to the Provider via the online form a request to exchange the Virtual Currency for Fiat currency, stating: bank account number in the form of IBAN, name (business name), surname (in the case of a legal entity ID number), the Client’s Virtual Wallet Address (from which payment will be made) ), the type and amount of the Virtual Currency that the Client requests to be exchanged for a Fiat currency (hereinafter referred to as the “ Virtual Exchange Request ”); the scope of the stated data may be changed by the Provider, if necessary;
      4. The Provider will subsequently confirm to the Client an e-mail stating the order number, type and quantity of the Virtual Currency and the Address of the Provider’s Virtual Currency to which the Virtual Currency is to be sent in exchange for the Fiat currency; this may be preceded by additional verification by the Client depending on the volume of the exchange or other circumstances on the part of the Client according to other provisions of these GBTC;
      5. The Client shall send a payment in the Virtual Currency in the agreed type and quantity to the Provider’s Virtual Currency Address, no later than 20 minutes from the receipt of the confirmation e-mail of the Virtual Exchange Request ;
      6. if the above conditions are met, upon receipt of the Virtual Currency, the Provider will send a currency to the Client’s bank account according to the Determined Exchange Rate (defined below); if the above conditions are not met (ie if the Client does not send a payment in the Virtual Currency in the agreed amount to the Provider’s Virtual Currency Address within the specified period), the Virtual Exchange Service will not be provided to him;
      7. in the event of (i) non-compliance with the minimum and maximum limits on the value of transactions determined in accordance with these GBTC; (ii) failure to provide or provide incorrect payment details, or (iii) failure to send payment in the Virtual Currency in the agreed amount and within the specified period to the Provider’s Virtual Currency Address, the Provider will return the received Virtual Currency to the Sender’s Virtual Wallet Address, reduced by the Virtual Currency value. corresponding to an amount of EUR 1 (in words: one euro).

(C) Fiat currency regular currency exchange service ” Cryptopiggy “

    • The Fiat Currency Exchange Service for the Virtual Menu ” Cryptopiggy ” (hereinafter referred to as the ” Securities Exchange Service “) is used for the regular exchange of Fiat Currency for the Virtual Currency via a standing order entered in the Client’s bank account.
    • The Provider will provide the Client with the Securities Exchange Service on the basis of the following procedure:
      1. The client registers and creates his user account.
      2. The Client sends to the Provider via the online form a request for the Securities Exchange Service, stating: name (business name), surname (in the case of a legal entity ID number), regular amount in Fiat currency that the Client will send, Virtual currencies that the Client wants to obtain in exchange and their mutual ratio, the type of Virtual Wallet and the Address of the Virtual Wallet to which it wishes to receive the Virtual Currency on the basis of the exchange (hereinafter referred to as the “ Security Exchange Request ”); the scope of the stated data may be changed by the Provider, if necessary;
      3. The choice of the Virtual Currency is binding for the Client and it is not possible to change it afterwards. Only the “savings” ratio between the individual Virtual Currencies can be adjusted;
      4. The Provider will then send the Client a confirmation e-mail stating the order number, the Provider’s account number, the payment amount and the variable symbol required to make the payments; this may be preceded by additional verification by the Client depending on the volume of the exchange or other circumstances on the part of the Client according to other provisions of these GBTC;
      5. Based on this, the Client will repeatedly send to the bank account of the SEPA Provider payments in Fiat currency in the agreed amount with the indication of the variable symbol; the periodicity of sending payments in Fiat currency ( ie weekly, monthly or at other regular intervals) depends on the Client’s choice; At the same time, the client can change the frequency of sending payments at any time; In this context, the Provider does not accept any form of payment other than SEPA payment;
      6. if the above conditions are met, after crediting the payment in Fiat currency to the Provider’s account, the Provider will send the Virtual Currency to the Client’s Virtual Wallet Address, according to the Determined Exchange Rate (defined below); if the above conditions are not met ( ie if the Client does not send a payment in Fiat currency in the agreed amount to the SEPA Provider’s bank account), the Securities Exchange Service will not be provided to him;
      7. in the event of (i) non-compliance with the minimum and maximum limits on the value of transactions determined in accordance with these GBTC; (ii) failure to provide or provide incorrect supporting information for the payment, or (iii) failure to send a SEPA payment in Fiat currency in the agreed amount to the Provider’s bank account, the Provider will return the received Fiat currency funds to the sender’s account, reduced by EUR 1 );
      8. The securities exchange service remains active even in the event of cancellation of a standing order to send payments to the Client; as outlets .
    • The Provider will provide the Client with the Fiat Currency Exchange Service for the Virtual Currency at the points of sale of Slovenská pošta, as . (hereinafter referred to as the ” Fiat Post Exchange Service “) on the basis of the following procedure:
      1. The Client will install the Provider’s Mobile Application on his mobile device.
      2. The client will visit the business location of Slovenská pošta, as . and via the Provider’s Mobile Application enters a request for the Fiat Exchange Service, in which he enters the required amount of Fiat currency and the type of Virtual Currency he is interested in acquiring for the Fiat currency.
      3. Based on the Client’s request, the Provider’s Mobile Application will create a QR code.
      4. The client will ask the employee at the Slovenská pošta, as point of sale . o Fiat Post Exchange Service (hereinafter referred to as the “ Fiat Post Exchange Request ”) by proving the generated QR code. An employee of Slovenská pošta, as . upon receipt of the Fiat Exchange Request, verify the Client by means of his / her identity document.
      5. The client pays at the point of sale of Slovenská pošta, as . through the Payment Service Provider, a payment in Fiat in the amount specified therein in the Fiat Post Exchange Request, taking into account the limits specified in these GTC; The method of payment of Fiat currency depends on the options provided by the given point of sale of Slovenská pošta, as . and Payment Service Providers.
      6. If the above conditions are met, after crediting the payment in Fiat currency to the Provider’s account, the Provider will send the Virtual Currency to the Client’s Virtual Wallet Address, according to the Determined Exchange Rate (defined below).
      7. In the event of non-compliance with the minimum and maximum limits of the value of transactions set in accordance with these GTC, the Provider will return the received Fiat currency funds to the sender’s account reduced by the Provider’s costs associated with such return. or In the event that the data in the Provider’s Mobile Application do not correspond to the data verified at the Slovenská pošta, as point of sale . or in the event of another suspicion of misuse or suspicion of other illegal activity, the Provider may delay the return of the received funds, until the possibility of misuse of the Fiat Post Exchange Service resp. to eliminate the risk of illegal activity in connection with the use of the Fiat Post Exchange Service.

(E) Virtual Currency Invoice Payment Service using a QR code

The Provider will provide the Client with the Virtual Currency Invoice Payment Service using the OR code (hereinafter referred to as the “ Invoice Payment Service ”) on the basis of the following procedure:

  1. The client registers and creates his user account;
  2. The Client scans the invoice with the OR code and sends to the Provider via the online form a request to exchange the Virtual Currency for Fiat currency, stating: The Client’s Virtual Wallet Address (from which the payment will be made), (hereinafter ” Invoice Payment Request “);
  3. The Provider will then send the Client a confirmation e-mail stating the order number, type and quantity of the Virtual Currency and the Provider’s Virtual Currency Address to which the Virtual Currency is to be sent in exchange for the Fiat currency; this may be preceded by additional verification by the Client depending on the volume of the exchange or other circumstances on the part of the Client according to other provisions of these GBTC;
  4. The Client shall send a payment in the Virtual Currency in the agreed type and quantity to the Provider’s Virtual Currency Address, no later than within 20 minutes of receiving the confirmation e-mail of the Invoice Payment Requests;
  5. if the above conditions are met, upon receipt of the Virtual Currency, the Provider will send the currency to the bank account specified in the Fiat invoice, according to the Determined Exchange Rate (defined below); if the above conditions are not met (ie if the Client does not send a payment in the Virtual Currency in the agreed amount to the Provider’s Virtual Currency Address within the specified period), the Invoice Payment Service will not be provided to him;

in the event of (i) non-compliance with the minimum and maximum limits on the value of transactions determined in accordance with these GBTC; (ii) failure to provide or provide incorrect payment details, or (iii) failure to send payment in the Virtual Currency in the agreed amount and within the specified period to the Provider’s Virtual Currency Address, the Provider will return the received Virtual Currency to the Sender’s Virtual Wallet Address, reduced by the Virtual Currency value. corresponding to an amount of EUR 1 (in words: one euro).

(F) Common Provisions for Fiat Exchange Service, Virtual Exchange Service, Securities Exchange Service, Invoice Payment Services and Fiat Post Exchange Service

    1. The Fiat Exchange Service, the Virtual Exchange Service, the CP Exchange Service, the Invoice Payment Service and the Fiat Post Exchange Service are hereinafter collectively referred to as the ” Service “.
    2. The Provider is entitled at its own discretion (i) not to implement the Virtual Exchange Service if it is to take place to another recipient than specified in the Virtual Exchange Request , (ii) not to accept payment from the bank for the Fiat Exchange Service, Securities Exchange Service and Fiat Post Exchange Service account in a name that does not match the Client’s name as registered in the user account and (iii) not accept payment for the Virtual Exchange Service and the Invoice Payment Service if it was made to a different Virtual Currency Address of the Provider than the one specified in the Binding Order to Exchange Virtual .
    3. The Client accepts that the Provider may, at its own discretion, use third party services to process any payments between the Client and the Provider, in particular Slovenská pošta, as . and the Payment Service Provider. In such a case, the Provider may provide certain information or documentation about the Client to such third party, as necessary to complete the transaction or in any investigation of fraud, money laundering or other illegal conduct.
    4. As part of the provision of the Service, the Provider’s remuneration is realized in such a way that the exchange of Fiat Currency and Virtual Currencies is performed at the exchange rate (between Virtual Currency and Fiat Currency or between Fiat Currency and Virtual Currency). entitled to keep in full as consideration for the Services provided. The fees associated with the provision of the Services determined according to the valid fee schedule published on the Provider’s website The exchange rate applied by the Provider (hereinafter referred to as the ” Specified Exchange Rate “) is as follows:
    5. when exchanging Fiat currency for the Virtual Currency, the Fixed Exchange Rate used at the time of the exchange processing will be used, except for the provision of the Exchange Exchange Service, which will use the Fixed Exchange Rate published on the Provider’s website at 22:00. Central European Time (or Central European Summer Time during the period of its application) on the day Fiat’s currency to be exchanged has been received on the Provider’s account; [2]
    6. when exchanging the Virtual Currency for the Fiat menu, the Determined Exchange Rate generated by the Provider on the basis of the Virtual Exchange Request and the Invoice Payment Requirement will be used.
    7. Immediately after the determination of the Determined Exchange Rate, the Virtual Currency (for the Fiat Exchange Service, the Securities Exchange Service and the Fiat Post Exchange Service) will be resp. Fiat currency (for the Virtual Exchange Service ) sent to the Client, resp. the entity specified in the invoice on the supplier’s side (for the Invoice Payment Service). The Client accepts that the sending of the Virtual Currency / Fiat Currency may be delayed if it is awaiting the Client’s verification or if the Client’s verification or transaction is being carried out in connection with the prevention of money laundering. The client will also be sent an e-mail confirming the transaction, which contains all the information about the transaction and the set exchange rate. The Client also has information on completed transactions available through the Provider’s Web interface or Mobile Application. The Client accepts that the delivery of the Virtual Currency may be completed separately from the payment process, while the processing of the Virtual Currency transfer may take a longer time (especially in connection with the confirmation of the transaction by Minermi ).
    8. The client accepts that the executed transactions are irrevocable and cannot be changed afterwards.
    9. The Client acknowledges and accepts the risks associated with exchanging Fiat Currency for Virtual Currency and exchanging Virtual Currency for Fiat Currency, including the fact that the Provider cannot guarantee that any Virtual Currency will have a certain value or liquidity in the market at any time in the future. that it will be available in sufficient quantities. There is no guarantee that the Client will be able to sell the Virtual Currency to any third party at any time. The Provider is in no case obliged to repurchase the exchanged Virtual Currency from the Client.
    10. The set exchange rate is subject to change at any time. Due to such fluctuations, the Client may at any time reduce or lose the value of his assets (Virtual or Fiat currencies). Any currency, whether Virtual Currency or Fiat Currency, may be subject to large or sudden changes in value. The Client acknowledges that the risk of loss in trading or holding Virtual Currencies is significant. Virtual currency is a unique type of currency covered by technology and trust. There is no central bank or state regulator that could take remedial action to protect the value of the Virtual Currency or other available or in any way guaranteed balancing of value fluctuations. The Client acknowledges that legislative and regulatory changes or actions at the national or international level may adversely affect the exchange conditions or the value of the Virtual Currency.
    11. The virtual currency is an autonomous and largely unregulated system. Market participants place their trust in a virtual, decentralized and partially anonymous system that relies on cryptography to maintain its integrity. Thus, the value of the Virtual Currency can be derived almost exclusively from the continued willingness of market participants to exchange Fiat currency for the Virtual Currency, which may lead to the risk of permanent and complete loss of value of a particular Virtual Currency. Trading Virtual Currencies can be prone to irrational (or rational) bubbles or loss of confidence. Confidence in the Virtual Currency may be significantly reduced or lost due to unexpected changes caused by the developers of the Virtual Names or related software, the intervention or behavior or decisions of the Virtual Currency Miners , government intervention, the creation of more competitive alternative currencies, or a deflationary or inflationary spiral. Trust may also be reduced or lost due to technical issues, such as system security and / or anonymity, loss or theft of Virtual Currency.
    12. Virtual Currency Transactions are irreversible and therefore losses from fraudulent or incidental transactions may not be recoverable.
    13. The Client acknowledges and accepts that the above risks do not constitute a closed list and there may be other risks that the Client has carefully assessed and considered before using any Services under these GTC.

(F) Transaction Limits and Client Verification

  • The Client is bound by (i) the minimum and maximum limits for one transaction of a given type of Service; (ii) the maximum limit for the transaction according to the Client’s level of verification; (iii) the maximum daily limit according to the Client’s level of verification and (iv) the maximum monthly limit according to the Client’s level of verification.
  • For the Fiat Exchange Service and the Virtual Exchange Service , the minimum amount of one transaction is EUR 50. The maximum amount of one transaction is the amount of:
  1. up to EUR 999 ( Tier 1);
  2. up to EUR 14,999 ( Tier 2);
  3. up to EUR 99,999 ( Tier 3).

Virtual Exchange Service , the limits will be converted on the basis of the Determined Exchange Rate.

  • The minimum amount of one transaction within the Securities Exchange Service is EUR 50. The maximum amount of one transaction is the amount of:
  1. up to EUR 999 ( Tier 1);
  2. up to EUR 14,999 ( Tier 2);
  3. up to EUR 99,999 ( Tier 3).
    • With the Fiat Post Exchange Service, the minimum amount of one transaction is EUR 50. The maximum amount of one transaction is up to EUR 9,999.
    • The limit for one transaction without additional verification of the Client (level 1) represents an amount of up to EUR 999. The daily limit of transactions executed without additional verification of the Client (level 1) represents an amount of up to EUR 999. The monthly limit without additional verification of the Client (level 1) is set at an amount of up to EUR 9,999.
    • Verification level 2 represents additional verification of the Client via an external third party service (hereinafter referred to as the ” External Verifier “) consisting in verifying the Client’s identity on the basis of his identity card or passport and verifying the Client’s permanent residence address. The limit for one transaction at verification level 2 is EUR 14,999. The daily limit of transactions executed at verification level 2 is EUR 14,999. The monthly limit at verification level 2 is set at EUR 59,999.
    • Verification level 3 represents an additional verification of the Client via the External Verifier consisting in the implementation of a video call with the Client. The limit for one transaction at verification level 3 represents the amount above EUR 99,999. The daily limit of transactions executed at verification level 3 represents the amount above EUR 99,999. The monthly limit at verification level 3 is set at EUR 499,999.
    • The Provider does not provide Services exceeding the amount of EUR 50,000 in one transaction (for the Fiat Post Exchange Service the amount up to EUR 9,999), the daily amount of EUR 9,999.
    • Financial limits for individual levels / levels of verification apply only if the Client’s verification was successful. For the purpose of verifying the Client through the External Verifier, the Client is obliged to provide the External Verifier with all necessary data and cooperation. If the Client does not provide the required data to the External Verifier or it is not possible to perform the verification for another reason, the verification is considered unsuccessful.
  4. Obligations of the client in connection with the prevention of illegal activities
    • The Provider has an eminent interest in ensuring that its Service is not misused for activities that are in conflict with the legislation of the Slovak Republic or international treaties by which the Slovak Republic is bound, and in conflict with other applicable laws of another country, or regulations that are circumvented by such activities. In order to prevent the use of the Service for activities that are in conflict with applicable law, the Provider is entitled in this regard at any time, at its discretion, to request from the Client any necessary information to verify that the Service is not misused for illegal activities ( Know principle Your Customer – KYC ). The Provider is entitled to subject the Client to further verifications and to request any relevant documentation and information for any reasons concerning the Client or the use of the Services by the Client or as supporting evidence for all information provided by the Client.
    • The Client acknowledges that the Provider may address requests or questions, directly or indirectly, to third party service providers in an effort to prevent misidentification, fraud, suspicious activity, money laundering or any other illegal activity and may take action based on the result such investigations as it deems necessary.
    • The client is fully aware and committednot to abuse the Provider’s Services or to use the Provider’s Services, even indirectly, in connection with the practices of money laundering and / or terrorist financing, while the Client undertakes to comply with all relevant and effective legislation of the Slovak Republic and the European Union .
    • In order to comply with the provisions of this Article, the Client undertakes to provide the Provider with any cooperation and information, including the necessary documentation, confirmations, permits, data, data or any documents in order to prevent money laundering and / or terrorist financing, without delay. from the Provider’s request.
    • In addition to the limits on the volume of transactions, the Provider may proceed as follows in order to comply with the legal regulation of the prevention of money laundering:
    • assess whether the transaction being prepared or executed constitutes an unusual business operation;
    • refuses to execute a transaction in respect of an unusual business operation;
    • delay an unusual business operation until it is reported to the Financial Intelligence Unit;
    • withhold an unusual transaction if there is a risk that its execution may frustrate or make it significantly more difficult to secure proceeds of crime or terrorist financing;
    • report the transaction to the FIU if it is an unusual business operation or an attempt to execute it without undue delay; it shall also report the refusal to execute the requested transaction.
    • By using the Provider’s Services, the Client acknowledges that neither the Provider nor its employee and the person acting for the Provider on the basis of another contractual relationship are liable for damage caused by reporting or delaying an unusual business operation, if they acted in good faith. In case of doubt, the Provider, its employee and the person acting for the Provider on the basis of another contractual relationship have acted in good faith in announcing or delaying an unusual business operation.
  5. Provider reservations
    • The Provider does not guarantee the growing or constant value of the Virtual Currencies or their liquidity. The exchange of Fiat Currency and Virtual Currencies carries a risk that the Client must consider. The Provider is also not responsible for changes in the operating rules of Virtual Currencies due to the so-called forkov and the resulting possible decline in the value or liquidity of the Virtual Currency.
    • The Services are provided to the extent that they are currently available without any obligation to have the availability, continuity, timeliness or accuracy of the Services. Access to the Services also depends separately on the current traffic of the Web Interface, the Provider’s Mobile Application and the occupancy of the Service Provider, as well as on exchange rate changes and exchange rate volatility. The Provider is not liable for losses and damages caused by delays in providing the Services. The Provider cannot guarantee that all orders will be processed and the required Services provided.
    • The Provider may terminate the provision of the Services at any time by canceling this Service in the settings in the Provider’s Web Interface or Mobile Application. The claims of the Contracting Parties arising from the previous contractual relationship will be retained.
    • In the event of an obvious technical error on the part of the Provider at the Specified Exchange Rate, the Provider is not obliged to send the Virtual Currency resp. Fiat menu to the Client on the basis of such a manifestly incorrect Fixed Exchange Rate. The Provider shall immediately inform the Client of the error.
    • The Provider is not liable for errors caused as a result of third party intervention in the online form, Web Interface, the Provider’s Mobile Application or as a result of their use contrary to their purpose. When using the Provider’s online form, Web Interface or Mobile Application, the Client may not use procedures that could adversely affect their operation, nor allow the Client to manipulate the software or other components of the Provider’s online form, Web Interface or Mobile Application, or to abuse them.
    • The client is responsible for assessing the tax aspects of his activity and is responsible for fulfilling any tax obligations and tax benefits.
    • The Provider does not provide Services to persons who are nationals of Cuba, Iran, North Korea, Sudan, Syria or any other country currently embargoed by the United States, UN, European Union or United Kingdom sanctions, or persons in a special country. a list of sanctions drawn up by the abovementioned States or organizations. The Provider does not provide the Services to persons who wish to use the Provider’s Services for the benefit of the persons listed in the previous sentence. The Provider will also not provide Services for Clients who have their residence or registered office in states that the Provider considers to be risky from the point of view of preventing money laundering or from other illegal activities.
    • The Contracting Parties agree that in case of suspicion of any misuse of the Service by the Client, the Provider is at any time entitled to suspend or cancel the provision of the Service to the Client, without the Client being entitled to compensation for damage or lost profits. The Contracting Parties also agree that the Provider is also entitled to restrict access to its Services or to suspend or refuse to provide the Services without giving a reason; In such a case, the Provider is not liable for any damage caused to the Client by limiting, interrupting or refusing to provide the Service.
    • In the case of an unjustifiably or incorrectly provided Service, the Client is obliged to return the unjustifiably received performance to the Provider without undue delay, no later than within 24 hours from the delivery of the request by the Provider.
    • Due to the fact that the provision of the Service and the Determined Exchange Rate depend on price movements on the financial market, which the Provider cannot influence, the Client is not entitled to withdraw from the completed transaction (exchange of Fiat currency for Virtual currency or exchange of Virtual currency for Fiat currency) without giving a reason.
  6. Defects of provided services
    • In the event that the Services are not provided by the Provider in accordance with these GTC, they have defects.
    • The Client is entitled to complain about defects in the Services provided (hereinafter referred to as the ” Complaint “) by a written notice addressed to the Provider to the address specified in these GTC or to the e-mail address specified in these GTC. In order to clearly prove that the Complaint is being sent by the Client, the Client undertakes, in case of its submission by e-mail, to attach a scanned version of the paper Complaint with a handwritten signature as an attachment to this e-mail.
    • The Client undertakes to apply the relevant defect immediately after its discovery and also undertakes to describe the relevant defect clearly enough in the Complaint.
    • Upon delivery of the Complaint, the Provider will immediately send the Client a confirmation of the claim and will check the defects alleged in the Complaint. The Provider or its authorized employee or designated person is obliged to inform the Client about his rights arising from defective performance. The Client may choose the method of handling the Complaint if there are several options. After the Client’s decision to exercise the rights arising from defective performance, the Provider or an employee or a person designated by him is obliged to determine the method of handling the Complaint immediately, in difficult cases no later than three working days from the Complaint date, in justified cases, especially if a complex technical assessment is required. condition of the Service, no later than within 30 days from the date of the Complaint. Complaint handling, including the elimination of a defect, may not take longer than 30 days from the date of the Complaint.
    • The Provider informs the Client about the result of the Complaint to the Client’s e-mail no later than within 30 days from the date of the Complaint.
    • In the case of a justified Complaint, the Client has the right to reimbursement of reasonably incurred costs associated with the application of the Complaint.
    • In the event of the need for a direct form of communication, the contact point and contact details of the Provider regarding the rights arising in connection with defective performance (complaints about the Services) and order processing are:

paralla jsa
seat: Vysokoškolákov 8556 / 33B, 010 08 Žilina, Slovak republic
JUDr. Pavel Lacko, LL.M., PhD.
e-mail: lacko@akmotuzova.sk

  • Through its website, the Provider informs the Client about the extent to which Complaints are entitled to handle on behalf of the Provider directly to its contractual partners and about their contact details.
  1. Liability for damage
    • The Contracting Parties acknowledge that the Services provided by the Provider are provided in the highly volatile and unpredictable Virtual Currencies market and in the financial markets. The client acknowledges that liability for damage arises only in connection with the breach of contractual or legal obligations of legal entities, respectively. Contracting Parties. The Client acknowledges that the provision of Services under these GTC requires the Client’s attention, prudence, certain experience of the Client and, last but not least, the provision of all cooperation by the Client to the Provider. In this connection, the Client agrees that when using the Services he is responsible for all his decisions, executed transactions, use of the Services, including the correct use of the Web Interface and its functions, the Provider’s Mobile Application, and for providing the Provider with correct, complete, truthful and non-misleading information. The Client agrees that he is responsible for the selection of the Provider’s Services, as well as for the assessment of the suitability of the Provider’s Services for the Client’s intention.
    • Furthermore, the Client acknowledges in particular all warnings and risks described in these GTC and arising from the Services described here, the use of Virtual Names, the consequences of the Services described here, or their delays, for example due to the operation and settings of Virtual Names or blockchain and expressly with them. agrees. The Client is also responsible for acting in accordance with the laws or regulations of the state or territory of which he is a citizen or from whom he uses the Services, including the laws of the Slovak Republic and European Union regulations.
    • For the above reasons, the Contracting Parties have expressly agreed and agree that the liability for damage by the Provider is limited to cases of damage caused intentionally or as a result of gross negligence.
    • Given the high exchange rate volatility between Fiat Currency and Virtual Currencies, the Client also acknowledges and agrees that the Provider is not liable for any damage or other harm caused to the Client as a result of the exchange rate change. The Provider is also not responsible for the Client’s decision to use the Service, nor for any expected result (ie whether the use of the Services will bring the Client a financial benefit or other expected result).
    • The Provider is not liable for damage caused by incorrect instructions of the Client, in particular by incorrect indication of the Virtual Wallet Address or incorrect indication of the bank account number. It is also not liable for damage caused or co-caused by the Client using non-updated software, breach of the Client’s obligations, misuse of the Service by the Client, or allowing such misuse or damage to a third party.
    • The Provider is not liable for damages caused by misuse of the Client’s user account or the Client’s identity by a third party, computer viruses, Trojan horses, worms or other malware , or social engineering, hacking , phishing or spoofing . The Provider recommends that the Client always use reputable software for virus detection and prevention and also that it updates the operating system and applications it uses. The Client should observe a high degree of caution when checking text messages and e-mails that allegedly come from the Provider, as SMS and e-mails are sensitive to phishing, spoofing or viruses.
    • The contracting party is not liable for damage if the breach of duty occurred as a result of circumstances excluding liability. An obstacle which has arisen independently of the will of the Contracting Party and prevents it from fulfilling its obligations shall be deemed to exclude liability if it cannot be reasonably assumed that it would avert this obstacle or its consequences. The Contracting Party affected by the circumstances excluding its liability is obliged to immediately inform the other Contracting Party in writing about these circumstances. Upon request, the Contracting Party shall provide credible evidence of such fact to the other Contracting Party. Unless otherwise agreed by the Parties, upon the occurrence of circumstances precluding liability, they will continue to fulfill their obligations as far as reasonably possible and will seek other alternative means of fulfilling the Agreement which are not prevented by circumstances precluding liability.
    • Any action by a public authority or bank (justified as well as unjustified or unreasonable), which will result in a restriction or prevention of the provision of the Service to the Provider, or also services related to the provision of the Provider’s Services, is also considered a circumstance excluding liability within the meaning of these GTC. In such a case, the deadline for fulfilling the Provider’s obligations under these GTC is extended by the period of the said restriction, resp. prevention of the provision of Services or other services used by the Provider necessary for the provision of Services under this Agreement.
    • In the event of an unforeseen failure of third party services (especially so-called crypto exchanges or banks with which the Provider cooperates), which are associated with the provision of Services under this Agreement, the Provider is not liable for delays caused by this failure. The deadline for fulfilling the Provider’s obligation to transfer Virtual Virtual or Fiat Currency in accordance with this Agreement, or the deadline for fulfilling other obligations of the Provider under this Agreement, is extended by the period of such failure.
    • The Parties also expressly agree that, unless precluded by applicable law, after considering all circumstances known to the Parties and / or should be known to them in their ordinary care, and considering that the use of the Services by the Client is the result of several The Client’s unknown financial or other decisions of the Client or the Client’s intentions, the amount of damage foreseeable as a possible consequence of the Provider’s breach, shall not exceed 10% of the value of the executed transaction in connection with which the Provider’s breach occurred.
    • Only the actual damage is compensated. To the extent permitted by applicable law, the Provider shall not be liable for any indirect, incidental or consequential damages or for damages consisting of lost profit or loss of services, or other financial loss.
    • The Client agrees to indemnify the Provider and any of its employees, associates, statutes and partners in the event of any claims for damages or other harm (including legal fees or fines imposed) incurred by the Provider and incurred or related to ( i) violation of these GTC by the Client; (ii) use of the Services by any other person who accesses the Provider’s Web Interface or Mobile Application using the Client’s login details, with or without the Client’s knowledge, or (iii) any breach of the law or the rights of any third party by the Client.
    • In the event that the Client uses the Services on the basis of financial intermediation or financial advice from a third party, he is obliged to consult such third party about the risks associated with the use of the Services.
  2. Protection of personal data and intellectual property rights
    • The Contracting Parties have agreed on the obligation to preserve the protection of the Provider’s intellectual property rights and to protect the Client’s personal data.
    • For the purpose of making payments (and reporting the successful execution of payments) at the points of sale of Slovenská pošta, as . uses the Provider of the intermediary, which is the Payment Services Provider – this processes the following personal data on behalf of the Provider: deposit amount and currency, variable symbol; unique transaction identifier (specific symbol); due date; name and surname of the Client; the Client’s identity document number; Client’s birth number; permanent residence: street, house number, city, postal code, Client’s state; transaction type. In this connection, the payment service provider uses a subcontractor, which is the company DanubePay , as, Miletičova 21, 821 08 Bratislava, Slovak Republic, ID number: 46 775 111 .
    • Further information on personal data protection is available on the Provider’s website: https://landing.paralla.app/informacie-o-spracovani-osobnych-udajov/.
    • The Client is entitled to use the Provider’s website, the Web Interface, the Provider’s Mobile Application and all content made available by the Provider for the purpose of using the Services. However, the Client is not entitled to further use these contents, information and materials without the Provider’s consent for its own commercial use or for the commercial use of third parties.
    • The Provider is entitled to process the Client’s personal data provided by the Client in the Web Interface, in the Provider’s Mobile Application within its user account, as well as other data provided by the Client to the Provider in order to receive the required Service. The Provider may request from the Client the data necessary to verify the Client ‘s identity in order to comply with the KYC ( Know Your Customer ) for the purpose of preventing the misuse of the Provider’s Services to commit criminal activity or other illegal conduct (especially money laundering – AML – Anti -Money Laundering ). When processing the Client’s personal data, the Provider proceeds in accordance with its personal data protection rules.
    • The Client acknowledges that the Provider is entitled and obliged by law to make the Client’s personal data available to third parties, especially public authorities, in order to prevent illegal activities, especially money laundering and terrorist financing in accordance with special legislation.
  3. Applicable law and dispute resolution
    • Legal relations between the Provider and the Client, which are not regulated by these GTC, are governed by the Commercial Code and, in the alternative, Act no. 40/1964 Coll. Civil Code as amended. This does not affect the Client’s rights under generally binding legal regulations for consumer protection (if the Client is a consumer). If the legal relationship between the Provider and the Client contains an international element, the Contracting Parties have agreed that the relationship is governed by the law of the Slovak Republic.
    • The Provider is not bound by any codes of conduct in relation to the Client in accordance with the provisions of Act no. 250/2007 Coll. on consumer protection, as amended.
    • The Provider and the Client undertake to make every effort to resolve any disputes arising from the mutual relationship or from these GTC by mutual agreement.
    • All disputes or claims arising from or in connection with the Provider or the Client from the GTC, including disputes concerning the validity, violation, termination or existence of a legal relationship between the Provider and the Client or the GTC, will be finally decided by a locally and competent court in Slovakia. Republic. This is without prejudice to the possibility of alternative dispute resolution, which arises for the Contracting Parties from special regulations.
    • The Client has the right to contact the Provider with a request for redress if he is not satisfied with the way in which the Provider has processed his order or if he believes that the Provider has violated his rights. The Client has the right to use alternative (out-of-court) dispute resolution if the Provider has rejected the Client’s request according to the previous sentence or if he has not responded to it within 30 days from the date of sending his request. This does not affect the Client’s ability to go to court.
    • Slovak Trade Inspection Authority, with its registered office at Bajkalská 21 / A, 827 99 Bratislava 27, Slovak Republic, Company Identification Number: 17 331 927 , is responsible for the alternative resolution of consumer disputes arising from the Agreement , which can be contacted at the following address: Slovak Trade Inspection Authority, Central Inspectorate , Department for International Relations and Alternative Consumer Dispute Resolution, Bajkalská 21 / A, pp 29, 827 99 Bratislava 27 or electronically at ars@soi.sk , or adr@soi.sk . An online dispute resolution platform at http://ec.europa.eu/consumers/odr can also be used to resolve consumer disputes .
    • European Consumer Center in the Slovak Republic with its registered office at Mlynské nivy 44 / a, 827 15 Bratislava, Slovakia, with the Internet address: http://esc-sr.sk/is the contact point under Regulation (EU) No 524/2013 of 21 May 2013 on the settlement of consumer disputes online, amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (Online Consumer Dispute Resolution Regulation).
  4. Change of GTC
    • The Provider reserves the right to unilaterally change these GTC at any time, even during the provision of the Service. The amended version of the GTC will apply to all Services or their components that will be provided after the effective date of this change.
    • Due to the fact that the Provider uses the services of external suppliers (especially the Payment Service Provider), these GTC will always change if the conditions for providing services of external suppliers to the Provider change.
    • The Provider informs the Client about the change of the GTC no later than 15 days before its entry into force. If required by the urgent interest of the Provider (especially in the event of a sudden change in the conditions of providing services of external suppliers to the Provider) or urgent public interest, the Provider may inform the Client about the change of the GTC even in a shorter period.
    • If the Client does not agree with the change, he may at any time stop using the Provider’s Services. If the Client uses the Provider’s Services even after the change of the GBC takes effect, the Contracting Parties accept that the above is considered to be the Client’s consent to the change of the GBC.
  5. Final provisions
    • In the case of a special agreement, the Contracting Parties may deviate from these GTC.
    • In the event that any of the provisions of the GTC become invalid, the validity of the other provisions remains unaffected. If such a situation arises, the Contracting Parties shall agree on a solution which preserves the context and purpose of the provision in question.
    • The Contracting Parties undertake to inform each other of any changes that would affect the proper provision of the Services and compliance with these GTC, in particular changes to identification data as well as other changes important to the provision of Services and compliance with these GTC.
    • These GTC are published in electronic form on the Provider’s website.
    • These general terms and conditions take effect on 2.2021 .

[1] Pursuant to § 273 para. 1 of the Commercial Code, part of the content of the contract may also be determined by reference to the general terms and conditions drawn up by professional or interest organizations or by reference to other terms and conditions which are known to the parties to the contract or attached to the proposal.

[2] In the event that the Fiat currency was received after 21:00, it will use the Fixed Exchange Rate published on the Provider’s website at 22:00. Central European Time (or Central European Summer Time during the period of its application) the following day.